Operations

AI Agent Suite

An intelligent agent system that autonomously handles customer support tickets, internal processes, and data analysis with full observability and traceability.

-40%

Resolution Time

85%

Automation Rate

96%

Accuracy

Challenge

Manual ticket triage and back-office tasks were consuming 40% of operational resources.

Solution

We developed a multi-agent system using RAG and LLMs to autonomously handle 85% of routine tasks while maintaining full audit trails and human oversight.

Results

✓

40% reduction in resolution time

✓

85% automation rate for routine tasks

✓

96% accuracy in classifications

✓

Full SOC2 compliance with audit trails

Technologies Used

PythonLangChainOpenAIPostgreSQLObservability Stack

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